Absence Management

We offer a flexible portfolio of solutions to help your clients handle every aspect of absence management

The advantages of our integrated process include high-touch service for clients, absence technology that aids in compliance. Our experienced, knowledgeable case specialists and in-house medical, vocational, and compliance experts ensure the correct outcomes.

Portfolio of solutions

We offer a flexible portfolio of solutions to help your clients handle every aspect of absence management, including:

FMLA
STD & LTD
PFL/PFML
Company Leaves
State Leaves
ADAAA
Stay at Work
Check-cutting and Advice to Pay options

Our integrated process

Integrated intake for Leave and STD
Customized integrated communication, email, reporting
Online access via Portal to intake, status, reporting
Integrated medical certification, telephonic outreach to provider
Single Case Specialist handling all leaves and STD

Count on our expertise to serve your clients

FullscopeRMS provides everything you need for flexible and full-service absence management services.

High touch service for clients

Case Specialist contacts employee within 48 hours to provide next steps and their direct extension
We approve claims within 3 days once information is provided by health care provider
We explain the decision to employee over the phone and in writing
Our appropriate caseloads allow Case
Specialists ample time to provide needed support

Absence technology aids in Compliance

Automated identification of applicable leave types
Online self-service portal available 24 hours including via mobile device
Automated emails and texting with claim status
Robust, flexible, real time integrated reporting capabilities
One click access to Federal and State regulations
System alerts when intermittent leave is outside of approved frequency & duration

Expertise ensures correct outcomes

Experienced, knowledgeable Case Specialists
In-house medical, vocational, and compliance experts
Implementation guidance and support to build eligibility file, provide history and takeover data, understand leave preferences, provide best practices, identify customization needs, and provide leave process and Portal training
Ongoing account support and proactive claims management

Address
FullscopeRMS
300 Southborough Dr. #200
South Portland, ME 04106

Phone Number
Dan Powers, Head of Business Development
617-763-8396