Our integrated absence & short-term disability product includes high-touch service with experienced, knowledgeable case specialists, a consultative approach and partnership during implementation and in ongoing account management, customizable communications, and absence technology that aids in compliance.
Portfolio of solutions
We offer a flexible portfolio of solutions to help your clients handle every aspect of absence management, including:
- FMLA
- STD & LTD
- Company Leaves
- Unpaid State Leaves
- Federal Accommodations (ADA, PWFA) including a Stay at Work Program
- Check-cutting and Advice to Pay options
Our integrated claim process
- Integrated intake process for leave and STD claims
- Customized integrated communication, email, reporting
- Integrated medical certification, telephonic outreach to provider
- Single Case Specialist handling all leaves and STD
Count on our expertise to serve your clients
Count on FullscopeRMS to provide everything your clients need for flexible and full-service absence management services.
High touch service for clients
- Case Specialist contacts the employee about their new claim to provide next steps and answer any questions
- Claim is reviewed for approval promptly after receipt of medical information
- Approval and denial decisions are explained to employees by phone in addition to letter, answering their questions, and reducing calls to HR teams
- Appropriate caseloads allow Case Specialists the time they need to support employees and manage claims accurately
Absence technology aids in Compliance
- Portal with comprehensive dashboard empowers HR and managers with a dashboard view and real-time claim updates, 24x7
- Automated identification of applicable leave types ensures none are missed
- Automated emails provide claim status to employees and employers, as well as option for automated texts for employees
- Self-service, customizable, real time integrated reporting capabilities
- One click access to Federal and State regulations
- Tools and guidance to help guide employees through their leave journey
- System alerts when intermittent leave is outside of approved frequency & duration
Expertise ensures correct outcomes
- Experienced, knowledgeable Case Specialists
- Consultative approach during implementation and ongoing ensure compliance and that customization needs are met
- In-house medical, vocational, and compliance experts
- Identification of customization needs at implementation and ongoing
- Proactive claims management