Events and Insights

State of the States: PFML Q3 2025

August 15, 2025

Paid Family and medical leave (PFML) overview

Driving Business Value Through Agile Portfolio Management

August 06, 2025

In today's rapidly evolving insurance landscape, technology delivery alone isn't sufficient. Every tech investment must drive clear, measurable business outcomes across underwriting, claims, and client experience. At FullscopeRMS, Michelle Jaynes-Nadeau, Director of Product Management, is leading our efforts to break down silos, align technology spending with strategy, and build capabilities that future-proof the organization for ourselves and our partners.

5 Tips for Delivering Favorable Claims Experience

August 06, 2025

In the insurance industry, how we treat claimants during their most vulnerable moments defines us. We spoke with our own Julie Fellows, Associate Director, Short-Term Disability Claims, who shared her insights for creating a practical and favorable claimant experience. Here are five actionable tips she shared that can help any claims team, in fact, any service-oriented team, deliver exceptional service:

Three Pillars for Successful Implementation

August 06, 2025

Whether launching a new initiative with a large organization or integrating directly with a client, implementations can be complex. We turned to our own Brittany Matthews, Partner Delivery and Experience Leader, to understand what makes them successful. With 16 years of experience, she shares her expert perspective on the three core pillars that consistently drive successful outcomes: strong project management, effective communication, and trusted partnerships.